We identify and fix coding errors caused by plugins, themes, or configuration issues. This service is included FREE when you host Moodle with us.

Includes: Error log analysis, Plugin/theme conflict resolution, Moodle debugging cleanup, Max 2 plugin fixes. For more there will be additional charges

Requires: Moodle admin account login credentials, Control panel login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 1-3 business days

For Priority choose Emergency Mode option on the next step

We fix Moodle cron issues that affect emails, grades, reports, backups, and automation. This service is included FREE when you host Moodle with us.

Includes: Server cron validation, CLI cron execution, Task queue cleanup

Requires: Moodle admin account login credentials, Control panel login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 1 business day

For Priority choose Emergency Mode option on the next step

We configure or fix SMTP email sending for Moodle. This service is included FREE when you host Moodle with us.

Includes: SMTP server configuration, TLS/SSL validation, Test email verification

Requires: Moodle admin account login credentials, Control panel login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 1 business day

For Priority choose Emergency Mode option on the next step

We install and configure Ghostscript, Unoconv, or required services to fix PDF issues. This service is included at discounted price when you host Moodle with us.

Includes: PDF preview fix, Assignment annotation setup, Document conversion validation

Requires: Moodle admin account login credentials, VPS root login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 2-3 business days

For Priority choose Emergency Mode option on the next step

We fix Google reCAPTCHA issues blocking user/admin login, signup, or form submission. This service is included FREE when you host Moodle with us.

Includes: API key validation, Plugin & version compatibility checks, Moodle configuration correction

Requires: Moodle admin account login credentials, Control panel login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 1-2 business days

For Priority choose Emergency Mode option on the next step

If you’ve lost access to the Moodle admin panel, we’ll securely restore it. This service is included FREE when you host Moodle with us.

Includes: Admin role recovery, Password reset via DB

Requires: Moodle admin account login credentials, Control panel login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 1-2 business days

For Priority choose Emergency Mode option on the next step

We install the latest stable Moodle version on your server and ensure it is properly configured and ready for use. This service is included FREE when you host Moodle with us.

Includes: Moodle core installation, Database configuration, Moodledata setup, PHP & permissions check, PHP & permissions check, Basic security configuration

Requires: Moodle admin account login credentials, Control panel login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 2-3 business days

For Priority choose Emergency Mode option on the next step

We upgrade Moodle within the same major version (e.g. 5.1.1 -> 5.1.2) to apply security patches and bug fixes. This service is included FREE when you host Moodle with us.

Includes: Pre-upgrade compatibility check, Upgrade execution, Post-upgrade testing

Requires: Moodle admin account login credentials, Control panel login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 2-3 business days

For Priority choose Emergency Mode option on the next step

We upgrade Moodle across one major version safely (e.g. 5.0 -> 5.1). For multiple major jumps, purchase multiple quantities. This service is included FREE when you host Moodle with us.

Includes: Plugin & theme compatibility check, Upgrade execution, Post-upgrade testing

Requires: Moodle admin account login credentials, Control panel login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 2-5 business days

For Priority choose Emergency Mode option on the next step

We install, configure, or upgrade one Moodle plugin and ensure it works correctly. This service is included FREE when you host Moodle with us.

Includes: Plugin installation or upgrade, Compatibility validation, Basic configuration

Requires: Moodle admin account login credentials, Control panel login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 2-3 business days

For Priority choose Emergency Mode option on the next step

We set up and configure Edwiser Bridge to sync Moodle with WordPress. This service is included FREE when you host Moodle with us.

Includes: Plugin installation on Moodle & WordPress, Connection setup, Basic sync verification

Requires: Moodle admin account login credentials, Control panel login credentials, Edwiser Bridge Pro License Key 

First Response Time: Within 24 business hours   Estimated Resolution Time: 1-2 business days  

For Priority choose Emergency Mode option on the next step

We resolve BigBlueButton integration issues in Moodle. This service is included FREE when you host Moodle with us.

Includes: Plugin validation, Server & API checks, Activity creation fix

Requires: Moodle admin account login credentials, Control panel login credentials 

First Response Time: Within 24 business hours   Estimated Resolution Time: 1-3 business days

For Priority choose Emergency Mode option on the next step